Refund Policy:
At UltraDeals, customer satisfaction is our priority. Refunds are processed after the returned product is received and inspected by our team, or when the issue is confirmed to be due to an error on our side.
Once approved, refunds are initiated within 48–72 hours. The refund amount will be credited to the customer's original payment method within 2–4 business days, depending on the payment provider and bank processing time.
Customers will receive a full refund for products that are damaged, defective, incorrect, or not as described. In cases where a return is requested for reasons other than a product defect or seller error, applicable shipping charges may be deducted from the refund amount.
For refund-related assistance, please contact us at [email protected].
Delivery Policy :
Orders are typically processed and dispatched within 24–48 hours of successful order confirmation.
Tracking details are shared via email and/or SMS once the order has been shipped. We work with multiple trusted courier partners across India to ensure timely and reliable delivery.
Delivery timelines generally range between 2–5 business days depending on the destination, courier service availability, and local conditions. Some locations may be eligible for faster delivery.
All shipments are insured and protected until they are successfully delivered to the customer. Prepaid orders can be delivered to most serviceable locations across India. Cash on Delivery (COD) service is available only in selected serviceable pin codes.
Cancellation Policy :
Customers may cancel their order at any time before the order has been shipped.
To cancel an order, customers can:
- Use the cancellation option available in their account (if applicable).
- Email us at [email protected].
- Contact our support team at +91-7290872826.
Once an order has been dispatched, it cannot be cancelled. However, eligible products may be returned in accordance with our Return Policy.
Returns Info:
UltraDeals offers a 10-day return policy from the date of delivery for eligible products.
To initiate a return request, customers may contact us via WhatsApp at +91-7290872826 or email [email protected] with their order details. Our support team will respond within 24–48 hours with the next steps.
Returned products must be shipped back to us within the approved return period and in their original condition, including all accessories, packaging, and documentation.
The following conditions apply:
- Wholesale orders are eligible for return only if the product is received damaged or defective.
- Products with broken manufacturer seals, missing accessories, physical damage, or signs of misuse may not be eligible for return.
- Returns received after the approved return period may not qualify for a refund or replacement.
- Claims for damaged, defective, incorrect, or empty package deliveries must be reported within 12 hours of delivery.
- For claims involving damaged, incorrect, or empty package deliveries, customers may be required to provide an unboxing/package opening video to assist with verification and claim processing.
Warranty Info:
Warranty coverage, if applicable, is specified on the individual product page.
To initiate a warranty claim, customers must provide:
- A copy or photo of the purchase invoice.
- The product along with all information requested by our support team.
Once the warranty request is approved, customers may be required to ship the product to the designated service location or address provided by our support team.
Return shipping charges for warranty claims are generally borne by the customer unless otherwise stated.
Warranty claims will not be accepted for products damaged due to misuse, accidental damage, water damage, physical damage, unauthorized repairs, or any other customer-caused damage.